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| Priority Level | Description | Target Response Time |
|---|---|---|
| Crucial | issues with the server or domain, threatening system accessibility | 2 hours |
| High | issues affecting core operations, potentially hindering critical business functions. | 1 Day |
| Medium | issues that affect system performance, impacting efficiency but not critical operations | 2 Days |
| Low | issues with minimal impact on overall system performance or enhancement | 3 Days |
| Very low | Non-urgent, can be addressed during routine maintenance | 1 Week |